Patients needs put first at WDMH annual meeting

Seen in above photo; The Winchester District Memorial Hospital Board of Directors. Courtesy photo

 

WINCHESTER — At Winchester District Memorial Hospital (WDMH), patients and families are at the centre of everything we do. So, it made sense to feature them prominently in this year’s Report to the Community and at the Annual General Meeting held on June 27 at the hospital.

The written report profiled six patients and/or family members who used WDMH services in the past year and took the time to write a letter or post a social media comment to share their experience. For

example, Amber Carty had surgery at WDMH and says she is glad she did. “I was anxious but everyone

took the time to listen to my concerns and make my entire experience less stressful. From the amazing

anesthetist, to the nurse who held my hand, to Dr. Oberoi’s calm and confident manner, I knew I was in good hands. Thank you!”

David Jackson has lived in Embrun for three years but had never been to Winchester – until a minor

accident at work required a trip to the ER. “I expected to wait as I understand the sickest patients are

treated first. But it wasn’t too bad and the doctors and nurses were professional, warm and compassionate. I want to ensure the staff know how much I appreciate their phenomenal service.”

The Annual General Meeting also provided an opportunity to reflect on the past year and share good news. “This past year, we have much to be proud of as we ensure the best care for patients and families; support our staff, physicians and volunteers; and work alongside our community partners,” noted Cholly Boland, CEO.

Here are just a few highlights:

Our care team is now more than 700 strong with staff, physicians, midwives and volunteers.

Plus, we welcomed another 250 trainees this past year.

We continue to be proud of our patient satisfaction results, including 98.9 percent satisfaction with our surgery program and 82 percent with our maternity program. Our patient satisfaction remains high.

Our Patient and Family Engagement Committee – or PFEC as it is known – continues to provide a unique perspective on many aspects of care. This year, they worked on a wide range of projects from Medical Assistance in Dying to our annual Quality Improvement Plan.

New services include an Outpatient Respiratory Clinic and Medical Assistance in Dying.

Our Research program is growing with additional published articles, projects and external funding.

External reviews provide a welcome assessment and this year several departments participated in accreditation processes including Mammography, Bone Mineral Density, the Family Medicine Residency Program and Pharmacy. As well, WDMH recently had a successful hospital-wide survey by Accreditation Canada.

We continue to be fiscally responsible, maintaining a balanced budget.

We saw great examples of WDMH spirit in activities like the annual Service Awards, recreation events, the Commitment Awards and our generous support of the Christmas angels.

Our WDMH Auxiliary includes 175 dedicated volunteers who contributed more than 11,100 hours of service last year. Their fundraising efforts should also be applauded, as they come close to fulfilling their commitment of $200,000 for a new General Ultrasound Machine.

Thank you to our generous donors who helped the WMDH Foundation purchase 10 new pieces of equipment for patient care. But that’s not all. The Foundation has also earmarked half a million dollars toward WDMH’s new Automated Dispensing Cabinets (ADCs). The ADCs will ensure the right drugs are dispensed to the right patient at the right time.

A highlight of the evening was the announcement that WDMH had received Accreditation with Exemplary Standing from Accreditation Canada, with 99.2 percent of requirements met.

“Underlying all of our work is our Commitment Statement – three short statements that put into words how we care for our patients and each other. We call it compassionate excellence,” summed up Marieke vanNoppen.

 

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