Kim Campbell contributed to high patient satisfaction, WDMH says
WINCHESTER — Kim Campbell has been a nurse for 44 years and has spent 32 of those years at Winchester District Memorial Hospital (WDMH). For the past decade, she has worked the night shift as a Charge Nurse – literally being ‘in charge’ of the hospital overnight.
“We do everything,” she laughs. “People assume it’s quieter at night, but it’s definitely not.”
This month, Kim begins her well-earned retirement, but says she will always remember her colleagues and how everyone comes together to care for patients – at any time of the day or night. “I love nursing so much, and I love my colleagues. We are a real team and we care about our patients.”
Recent satisfaction surveys backup Kim’s sentiments. WDMH is a ‘high performer’ in four key patient areas – according to the results of a provincial report on patient satisfaction. The report is based on patient surveys from July to September 2017. The survey asked patients about their overall care and if they would recommend the hospital to their family and friends.
For WDMH’s maternity program, 100 percent of the respondents said they would recommend this service to family. That is higher than the provincial average of 93 percent. Likewise, 100 percent of Day Surgery patients would recommend WDMH’s service, where the provincial average was 98.7 percent. In Emergency, 93 percent of patients would recommend it, above the provincial average of 87 percent. And on the Medical/Surgical Unit, it’s 99 percent, above the provincial average of 93 percent. The data was collected by National Research Corporation Canada (NRCC), an independent research institute.
“It’s a team effort and we should be very proud,” sums up Cholly Boland, CEO. “Patient satisfaction is a result of the patient’s entire experience and involves every person the patient had contact with – from our volunteers at the front door to support staff that work behind the scenes.”
Kim says she has mixed feelings about retiring from a profession she loves. In fact, she plans to return on a casual basis, which is good news for WDMH – and its patients. Best of luck Kim!