WINCHESTER — Laura Marriner has called Dundas Manor her home for three years. She is a member of the Residents’ Council Leadership Team and says “you’ll never find a better place to live. The staff are amazing.” Eileen Laperriere moved to Dundas Manor in the spring. “It is number one. I am happy to live here,” she adds.
A recent detailed external review agrees. Dundas Manor has been awarded Accreditation with Exemplary Standing from Accreditation Canada. This is the highest level of Accreditation and is awarded to organizations that go beyond the requirements and demonstrate excellence in continuously improving resident care.
“This is a milestone to be celebrated, and we congratulate you and your team for your commitment to providing safe, high quality health services,” notes Julie Langlois, Chair of the Accreditation Decision Committee at Accreditation Canada.
“We couldn’t be prouder!” says Administrator Susan Poirier. “The surveyors confirmed that Dundas Manor met 224 out of the 226 (or 99 percent) of the standards necessary for high quality care. The Manor also met 100 percent of the essential practices that organizations must have in place to ensure resident safety and minimize risk.”
“Thank you to each staff member, physician, family member, volunteer and community member who was part of the Accreditation process,” adds Board Chair Bill Smirle. “We know that Dundas Manor is an amazing place and this type of vigorous review just confirms it!”
In the report, the surveyors noted:
- Many staff are long-term, skilled, and experienced employees who clearly love and are dedicated to the residents who live at Dundas Manor. Many describe working at The Manor as being part of “a family”.
- The entire Dundas Manor community is well respected by many of its community partners, who see the organization as providing excellent care in a home-like, warm caring environment, and being willing and open to taking on new initiatives.
- Residents and their families appreciate and are satisfied with the care and the variety of services, support and assistance provided by the dedicated Dundas Manor Staff.
Accreditation through Accreditation Canada is a voluntary exercise that reviews a health care organization’s care and services. It includes an intensive self-assessment, a survey visit with a team of healthcare professionals and a comprehensive survey report. The process also involves interviews with residents, staff, physicians, volunteers, families, Board and community members. The survey took place from September 17 to 19.
“We want to thank the surveyors for spending time with us,” sums up Susan Poirier. “We are committed to improving the care we provide every day to our residents. We are proud to come to their home every day. Dundas Manor celebrates this exemplary achievement with the entire community.”