Program rewards dealers who demonstrate aftersales best practices
WINCHESTER — Weagant Farm Supplies Ltd was recently honoured with a New Holland Service Excellence President’s Club Award. This prestigious program recognizes and rewards dealers who have demonstrated an outstanding commitment to supporting their customers’ aftersales needs with ongoing business best practices.
The program, now in its 25th year, sets the standard for consistently positive customer experiences by reinforcing the value of specific business practices across New Holland dealerships. The requirements for Service Excellence are reviewed and recalibrated every year to align best business practices observed in the marketplace with the challenges dealers face when delivering exceptional product support.
“We are grateful to Weagant Farm Supplies Ltd for making service after the sale such a paramount priority in its business practices,” said Paul Hatfield, Director of Aftersales, for North America, at New Holland. “We understand that dealers need to invest in training, tools and resources to be successful. This award program is one way to thank our dealers who are providing superior support to our customers every day.”
Weagant Farm Supplies Ltd, which sells New Holland tractors, combines, self-propelled sprayers, material handling equipment, skid steers, hay machines and choppers, was selected for the award based on its service, warranty administration, training technicians, recruitment program, special service tools and marketing programs.
“Receiving the Service Excellence award is an outward symbol of the pride and dedication shown by our staff every day,” says Stacey Weagant, V.P. “It is an honour.”