CORNWALL — Newly elected Stormont-Dundas-South Glengarry Member of Parliament Eric Duncan announced the details of his constituency offices and staffing for the upcoming Parliament. As one of 97 new Members of Parliament in Canada after the October 21 election, Duncan and his staff are one of the first in the entire country to open a constituency office.
All of the constituency staff that worked for previous Member of Parliament Guy Lauzon have joined Duncan’s office. Adrian Bugelli will continue as Executive Assistant between Parliament Hill and Cornwall offices, while Denise Jalbert, Sue Dingwall, Nicole Lefebvre and Francine Lepage will work as Constituency Assistants on case files.
“I am very lucky to have the entire team agree to stay on in their roles with our office,” said MP Duncan. “Constituents have got to know them very well and know that they offer excellent customer service on federal case files. Whether it a passport application, or an issue with Canada Revenue Agency or CPP, we will be there to help.”
The new full-time constituency office will remain in Cornwall, but the location has moved to 691 Brookdale Avenue (just south of the traffic circle and St. Hubert’s) in the International Business Plaza. Full operations have started effective this week and the office hours will remain the same with service available Monday to Friday between 8:30 a.m. and 4:30 p.m.
“We are excited to move into our new office space on Brookdale Avenue. The parking is ideal, office space is more private, it is located along a bus route, and it is very easy to find for anyone living outside the City of Cornwall,” continued Duncan.
Duncan announced that the customer service programs started by his predecessor Guy Lauzon will come. Satellite office hours will remain every Monday in Winchester (8:30 a.m. to 12 p.m. at the Township of North Dundas Office in Winchester) and Morrisburg (1:00-4:30 p.m). The Volunteer Income Tax Clinic will be operating over the winter and Passport Clinics will be held annually in various parts of the riding.
Contact information for the offices will remain the same as MP Lauzon’s as well. The main numbers for the constituency office remains (613) 937-3331 and toll-free at 1-888-805-2513. The email address is Eric.Duncan@parl.gc.ca.
“Guy and our staff set the bar high for customer service, and we are proud to make sure we keep that same level of accessibility and assistance,” said MP Duncan. “We look forward to welcoming thousands of constituents in our offices each year to help with their federal issues.”
The Constituency Assistants offer assistance with passports, Canada Revenue Agency (including Child Tax Benefit, income tax, and GST/HST issues), Service Canada (CPP, Old Age Security, Guaranteed Income Supplement, Disability Tax Credit, immigration, pardons, Veteran’s Affairs case files, and other federal issues.