EASTERN ONTARIO — These are some very unfortunate times and Storm Internet Services (“Storm”) recognizes that our clients are having to be at home and possibly working from home needing more internet than usual.
We understand that some of our larger competitors are waiving data overage fees. Storm being a small independently owned Internet Service Provider (ISP) is unable to do so.
Alternatively we have automatically added a FREE additional 100GB on top of your normal monthly data package for our residential wireless clients for the month of April as we had done for March.
Please be advised that all of our offices were closed as of Monday, March 16 and will continue to be closed to the public until further notice.
Our Client Service Representatives remain available by phone, at 613-567-6585, for technical support during our regular service hours, Monday through Friday 8 a.m. to 9 p.m., weekends 9 a.m. to 5 p.m.
Field Technician Service Calls:
In order to ensure the safety of our field technicians, clients will be asked a series of questions for the safety of those concerned. Storm Field Service Technicians are not permitted to enter your home under any circumstance during this COVID-19 crisis.
Storm is closely monitoring the global and national developments in relation to the COVID-19 pandemic. Contingency plans and processes are in place with a focus on ensuring the safety of our employees and the continuity of service to our clients. Our core business, network, and client service functions are enabled to work remotely to continue providing our services in the event that employees are unable to access their workspaces. All non-essential business travel for employees has been restricted. Return to work protocols are in place for employees who have recently traveled abroad. Storm has increased janitorial services in our offices to regularly disinfect workstations and shared surfaces. Additionally, employees have been educated on appropriate hygiene, social distancing techniques and the actions to take should symptoms arise, including self-isolation precautions. With these precautionary measures and business contingency plans in place, please be assured that Storm is doing all that we can to continue delivering the service you expect from us, should the COVID-19 situation worsen.
Storm appreciates your continued patronage. Thank you.