WINCHESTER — Every morning, Physiotherapy Aide Suzie Brown arrives early at work to prepare coffee. She also regularly brings in treats from home, including homegrown produce. Then, she gets to work supporting three Physiotherapists and the patients served by Winchester District Memorial Hospital.
“From her encouraging words during patient interactions on the phone to the time she takes to actively listen and engage with in-patient concerns, Suzie’s presence is truly uplifting, and she embodies the team player role,” say her colleagues.
At the heart of the pandemic operations and planning group, Dr. Crystal Doyle continues to work tirelessly to protect her department and all WDMH staff from COVID-19. As Chief of Emergency, she has shown leadership to ensure the safety of patients, staff, and the community.
“Her collaborative approach and out-of-the-box thinking have resulted in new ideas for everything from personal protective equipment to ER follow-up clinics,” explain her teammates.
It’s one of the most high-traffic areas of the hospital, but volunteers at the WDMH didn’t hesitate to step up to serve as screeners at the front door. Other volunteers have helped to support administrative staff behind the scenes.
“All of the volunteers have always gone above and beyond living our Commitment Statement. But during the pandemic, they have really lived the one team approach to care,” confirm WDMH staff.
To recognize the work of all these people, the WDMH has presented their most recent Commitment Awards in December to Suzie Brown, Dr. Crystal Doyle, and volunteers Dave Black, Feras Balbous, Chris Spring, Bill Pollock, Madeline Bourbonnais, Chris Hudson, Marg Merkley, Anita McGuire, Joan Farlinger, Judy Little, Marilyn McCurdy, Faye McCurdy, Marie Steele, and Nancy Farley-Holmes. The award shines a light on individuals or teams that demonstrate the values that result in compassionate excellence.